HIRING - OPERATIONS MANAGER

JOB POSTING

Reports to:          Operations Manager

Location:             Orangeville, ON 

Salary Range:     $30.80 – 34.62 an hour – 35 hrs a week 

The Orangeville Food Bank (OFB) and Dufferin Food Share-Grand Valley (DFSGV) is a not-for-profit agency dedicated to supporting dignified, food support to those in need. We believe in a vision of a well-nourished community and pursue proactive solutions designed to end hunger through advocacy. 

Reporting to the Executive Director, the Operations Manager is a key member of the organization’s senior leadership team and works closely with all areas of the organization to achieve goals and directions set out in the organization’s strategic plan –particularly those related to client services, food sourcing, inventory control, partner relations, and warehouse operations.

This role will oversee the day-to-day operations related to client services, program development and execution, leading a team of dedicated staff upholding the values of innovation, accountability, kindness, inclusiveness and respect and collaboration.   

Duties and Responsibilities:

• Provide project leadership in the design, development and implementation of client programs and services

• Identify new initiatives that may positively impact clients and agencies

• Provide recommendations on the delivery of food bank programs and services 

• Develop and coordinate project work plans, timeframes and operational procedures to achieve program outcomes

• Build and maintain strong relationships with clients, ensuring their needs are understood and met, serving as an escalation point for complex client issues, resolving problems and ensuring Client Services team is supported

• Conduct timely data analysis using Link2Feed and other platforms for qualitative improvement and to enhance the outreach of OFB and DFSGV and its agencies to vulnerable populations

• Direct and supervise the work of the Food, Warehouse and Volunteer Care teams plus any volunteers to foster healthy success for OFB and DFSGV.

• Establish accountabilities and evaluate performance regularly. Translate broad goals into achievable steps. Set and manage appropriate expectations

• Communicate new directives, policies, or procedures to managers; for major changes, meet with entire operations staff and volunteers to explain changes, answer questions, and maintain morale.

• Project a positive image of the organization to employees, customers, industry partners, and the community.

Qualifications 

Minimum Knowledge and Work Experience: 

• 5+ years experience in a senior management/leadership role with demonstrated success in operations or warehouse management, 

• Experience working with volunteers and/or personal volunteer experience at a senior

• level.

• Knowledge and demonstrated experience in data collection, implementing projects and programs to meet community needs, and working in a network or a multi-stakeholder environment

• Strong organization, time management, and prioritization skills 

• Ability to work well both independently and collaboratively as part of a team 

• Experience in customer service or public engagement preferred

• Good knowledge of or experience with agencies and community support structures in Dufferin County will be an added advantage

Required Skills and Attributes:

• A passion for mission-driven work and personal values aligned with those of OFB and DFSGV. Concern for and interest in issues of poverty, food security, and/or social justice

• Demonstrated ability to maintain and build consensus through collaboration.

• Understanding of change management processes and proven ability to successfully implement new projects with a diverse group of stakeholders. 

• Personal attributes include strategic and integrative thinking, vision, innovation, and entrepreneurship; an engaging, consensual leadership style; superior communications and relationship management skills. 

• Ability to work in a collaborative leadership environment. 

• Exceptional verbal and written communication skills. 

• Strong computer skills including superior knowledge of Microsoft 365 and inventory management (including Link2feed, Office, Teams, and Sharepoint). 

• Proven leadership skills that focus on enablement, feedback, and growth. 

• Demonstrated collaborative approach that values open and honest communication, integrity, respect, consistency, and fairness

• Possess a sense of humour and a positive, upbeat personality, with liberal sprinkling of sunshine 

The successful candidate will join a kind, caring and forward-thinking team of professionals. We are committed to ensuring that Orangeville Food Bank and Dufferin Food Share continues to boast strong staff retention and satisfaction through consistent collaboration, communication, skills development opportunities throughout our organization. 

Our commitment to our internal agency values of Innovation, accountability, collaboration, respect and inclusiveness, guide our work every day, and we are striving to create a culture rooted in inclusiveness.  

We are focused on a kind, dignified service for our clients; we are equally focused on creating a workplace that supports our staff. We are deeply proud of the culture we have developed, and the staff who continue to help us shape it.  

Orangeville Food Bank and Dufferin Food Share is dedicated to achieving a workplace that reflects the diversity of the community it serves and welcomes applications from all qualified candidates. We thank all applicants, however, only candidates selected for an interview will be contacted. 

Interested applicants should apply by sending their resume and cover letter by Friday September 5th, 2025 to Heather Hayes at heather@orangevillefoodbank.org 

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